Active cases
Case data and documents are retained while your case is open and your account is active.
Closed cases
After a case is closed we retain case records for up to 24 months so we can assist with follow-up applications, appeals and queries, unless you ask us to delete them sooner.
Financial records
Payment and invoicing records are retained for the period required by applicable tax and accounting law.
Security logs
Audit and security logs are retained for a limited period to investigate unauthorised access.
Deletion requests
You can request deletion of your documents at any time. Where a legal obligation requires us to keep a record, we will tell you what we must retain and why.